جناح وكيل الشحن الرقمي
Customer-facing digital forwarding layer on top of IST
Rates, schedules, bookings, confirmations, and tracking in one white-label experience connected directly to IST.
Turn IST into the digital freight-forwarding layer your customers actually use
This solution is not just a marketing page. It is the product blueprint and in-app experience for rates, schedules, bookings, confirmations, tracking, customer portal, and white-label deployment on top of IST TMS.
Digital shipper experience
Give customers rate search, schedules, self-service booking, shipment tracking, documents, and invoices in one branded portal.
IST-driven operations
Turn portal activity into controlled IST TMS quotes, jobs, margin management, exception workflows, and customer-service handoffs.
Connector fabric
Normalize carrier and airline responses from INTTRA, CargoSmart, and direct airline APIs into a single commercial and operational model.
White-label deployment
Host the portal on the freight forwarder domain, align the brand, and expose only the modules and workflows each customer segment needs.
Digital-forwarder workspace
A working application layer for customers, operations, and implementation teams
Use the tabs below to move through the customer portal, forwarder control tower, white-label deployment model, and connector fabric that make an IST customer become a digital freight forwarder.
Shipper search console
This is the front door the customer sees on the forwarder domain.
Portal outcome
The customer gets a branded digital experience, while IST still owns quote logic, commercial rules, job creation, and downstream invoicing.
Live rate basket
Normalized sell rates from the connector layer
ONE
Economy service via Singapore
Good fallback when the portal needs a lower-priced option with automated ETA updates.
Hapag-Lloyd
Value service via Jeddah
Lower buy rate with one transshipment and slightly longer transit.
CMA CGM
Premium Gulf allocation
Useful when the customer values schedule reliability and branded track-and-trace.
MSC
Direct weekly express
Best for customers who need a stable carrier allocation and portal self-booking.
Schedules
Carrier options the customer can book against
| Provider | Carrier | Service | ETD | ETA | Transit |
|---|---|---|---|---|---|
| INTTRA / e2open | MSC | Far East to Middle East loop | 2026-04-07 | 2026-04-23 | 16 days |
| INTTRA / e2open | Hapag-Lloyd | Asia Gulf connector | 2026-04-07 | 2026-04-25 | 18 days |
| CargoSmart | CMA CGM | Asia ME premium loop | 2026-04-08 | 2026-04-25 | 17 days |
| CargoSmart | ONE | Singapore relay service | 2026-04-08 | 2026-04-28 | 20 days |
Booking result
Portal booking becomes an IST job instantly
Booking request queued in CargoSmart and awaiting final carrier acknowledgment.
IST control tower will surface carrier exceptions and re-booking recommendations.
Tracking timeline
Live milestones ready for the customer portal
Schedule selected
2026-04-05T10:00:00Z - Forwarder control tower
Schedule and carrier pair chosen from the normalized portal search results.
Shipping instructions prepared
2026-04-06T15:45:00Z - Shanghai
Shipping instructions and booking fields aligned before carrier submission.
Container received at terminal
2026-04-09T07:00:00Z - Shanghai
Terminal receipt event pushed into the portal and internal exception workflow.
Arrival notice expected
2026-04-24T06:30:00Z - Jebel Ali
Arrival milestone ready for downstream delivery planning inside IST TMS.
API blueprint
The contracts needed to make the product real
These are the application-level APIs and webhook surfaces the suite needs in order to move customer requests, provider responses, and IST TMS synchronization through one controlled architecture.
Endpoint catalogue
Live-ready contract list for the digital-forwarder application layer.
| Method | Path | Purpose | Primary system |
|---|---|---|---|
| POST | /api/digital-forwarder/rates/search | Search normalized sell rates across ocean, air, and future land providers. | Portal and control tower |
| POST | /api/digital-forwarder/schedules/search | Retrieve carrier schedules, ETD/ETA, and service cut-offs for shipper-facing portal flows. | Portal and operations |
| POST | /api/digital-forwarder/bookings | Create a customer booking request from a selected rate and push it through provider adapters. | Portal to providers |
| POST | /api/digital-forwarder/sync/ist-tms/quote | Write normalized rate results into the IST quote and CRM workflow. | Provider layer to IST TMS |
| POST | /api/digital-forwarder/sync/ist-tms/shipment | Create or update an IST shipment job after provider confirmation. | Provider layer to IST TMS |
| GET | /api/digital-forwarder/shipments/{shipmentId}/tracking | Serve customer-facing track-and-trace from normalized provider milestones. | Portal and customer portal widgets |
| POST | /api/digital-forwarder/portal/tenants | Provision white-label portal tenants for customer domains and branding. | Implementation operations |
| POST | /api/digital-forwarder/webhooks/provider-events | Receive carrier/provider booking, schedule, and milestone updates and normalize them. | INTTRA, CargoSmart, airlines |
Rate search request
{
"mode": "ocean",
"origin": "Shanghai",
"destination": "Jebel Ali",
"incoterm": "FOB",
"pieces": 10,
"weightKg": 1280,
"readyDate": "2026-04-05"
}Booking request
{
"rateId": "inttra-express",
"customerName": "BluePeak Trading",
"customerReference": "BP4731",
"commodity": "Furniture and home accessories"
}Tracking response
{
"shipmentId": "IST-FF-BP4731",
"bookingReference": "INT-MSC-4731",
"milestones": [
{
"label": "Carrier space secured",
"status": "completed",
"location": "Carrier network"
},
{
"label": "Gate-in planned",
"status": "current",
"location": "Shanghai"
},
{
"label": "Port of discharge ETA",
"status": "planned",
"location": "Jebel Ali"
}
]
}Frequently asked questions
Related IST paths
This is the layer that makes an IST freight forwarder actually digital
Customers do not become digital because the TMS exists. They become digital when the forwarder can expose rates, schedules, bookings, confirmations, tracking, documents, and invoice flows on the forwarder brand with IST still controlling execution and profitability.